Value and impact

The LASER Foundation commissioned a report [pdf]from PriceWaterhouseCoopers looking at how one might measure public library impact. The report argues that public libraries have demonstrable impact and proposes "practical and consistent approaches to measuring impact".

I liked this quote from a member of the public:

(My mother) finds the library a lifesaver as (she) meets friends here as well as borrowing books. Also taught mother how to use the Internet to look up information that she may need - really enjoyed it.
Not either or but and.

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